Terms of Sale

In short. You subscribe to PandaCal, a software tool, for your center, and pay for it monthly (or yearly, if offered). You can cancel at any time and it ends when the period you paid for ends. You run your center; we run the software. You decide which dogs you take, you set your prices and you answer to your clients, to the authorities and to your insurer for the care you give. We are not a party to your contracts with dog owners, we never hold their money, and our liability is limited as set out below. This box is a reading aid; the articles below are what count.

About these Terms of Sale

1. These Terms of Sale (the “Terms of Sale”) govern the subscription to the PandaCal platform (the “Platform”) taken by a professional dog daycare or kennel (the “Center”, “you”) from SPLURB (“SPLURB”, “we”, “us”), a company registered in France whose details are in the Terms of Use.

2. Professionals only. The Service is sold only to professionals. By subscribing you declare that you act for the purposes of your business and that you have the authority to bind the Center. The consumer rules on distance contracts, including the right of withdrawal, therefore do not apply.

3. The documents. The agreement between you and SPLURB (the “Agreement”) is made of: these Terms of Sale; the Terms of Use, which also apply to you and to everyone on your team; the plan, price and trial displayed when you order; and the data processing terms below. If they conflict: the data processing terms prevail on personal data, then these Terms of Sale, then the Terms of Use; the plan and price displayed at checkout prevail on the features of the plan and on its price.

4. Your own general terms, including purchase conditions, do not apply, even if you send them to us.

5. The version of the Terms of Sale in force on the day of your order applies to you, subject to Changes to these Terms.

6. The Terms of Sale are written in English only.

Definitions

In addition to the definitions in the Terms of Use:

• Service: the Platform’s features that a Center subscribes to.
• Subscription: the right to use the Service for one Center, for a period, at a price.
• Plan: an offer displayed on the pricing page or at checkout, with its features and price.
• Center Data: all the data, files and content that you, your team or your clients enter or generate on the Platform for your Center, including Client Data.
• Client Data: the personal data of your Dog Owners, prospects and Visitors that the Platform processes for your Center.
• Stripe: Stripe Payments Europe, Ltd. and the other Stripe group companies that provide payment services.

The Service

1. What it is. The Service is hosted software to run a dog daycare or kennel: a queue of Booking Requests, a calendar that knows your capacity, a registry of clients and dogs with vaccination tracking, an inbox, a public page and its builder, reviews and page statistics, discovery visits, invoicing for centers in France, optional online payments, and team access. Emails and push notifications are part of it. The features you get depend on your Plan, and they evolve.

2. One Subscription per Center. Your right to use the Service is limited to your Center and to the people who work for it. You may not resell it, sublicense it or run it for another business.

3. It is a tool; you decide. SPLURB does not accept or refuse bookings, does not set your capacity or your prices and does not supervise the care you give. The Service helps you organise your work: it does not replace your professional judgement, your legal obligations or the records the law requires you to keep.

4. Your equipment. You need an internet connection and an up-to-date browser. They are yours to provide.

5. Changes. We may improve, change, add or remove features. If a change substantially reduces a core feature you are paying for, we give you at least 30 days’ notice and Changes to plans and prices applies.

6. Complimentary access. SPLURB may, at its discretion, give a Center free access for a period or for a while without limit. It is a gift: it gives no right to remain free, may be ended on notice, and the Agreement applies during it, except for the payment.

Order and start of the subscription

1. To subscribe, the owner creates an account, describes the Center (identity, services, hours), chooses a Plan and confirms it on the Stripe payment page. You can review your order and correct mistakes before confirming. Confirming is a binding order.

2. The Agreement starts when Stripe confirms the Subscription, that is, at the start of the trial or of the first paid period. We confirm it by email or in the Platform. Your ticking of the acceptance box and our electronic records are evidence of the order.

3. The information you give (legal name, SIRET, address, VAT number, email) must be accurate and kept up to date. The person who creates the Center is its owner; the owner declares having the authority to subscribe. Only the owner can subscribe, change the payment method or cancel.

4. We may refuse or make conditional an order for a legitimate reason, such as a suspicion of fraud, a previous breach or a previous non-payment.

Free trial

1. If the Plan comes with a free trial, its length is shown at checkout. Your payment details are collected at checkout, and nothing is charged during the trial. When the trial ends, the Subscription becomes paid automatically and your card is charged at the price shown, unless you cancelled before the end of the trial. A reminder from us or from Stripe is a courtesy: cancelling in time is your responsibility.

2. There is one trial per Center and per legal entity. We may refuse or end a trial if we suspect abuse, for example several accounts opened to get several trials.

3. If you cancel during the trial you are not charged, and you keep access until the trial ends.

Prices and payment

1. Price. The price is per Center and per billing period (monthly or, if offered, yearly) as displayed on the pricing page and at checkout on the day of your order. Prices are in euros, or in the currency displayed, and exclude VAT unless stated.

2. VAT. VAT is added at the rate in force (20% in France). For a business established in another EU member state with a valid VAT number, the reverse-charge mechanism applies where the law provides for it. The tax is calculated by Stripe from the information you give, which must be accurate.

3. How you pay. You pay in advance, at the start of each period, by card or by any other means offered at checkout, through Stripe. You authorise recurring charges for the Subscription and you keep a valid payment method on file. Your bank may ask you to authenticate (3-D Secure).

4. Invoices for the Subscription are issued and sent by electronic means, and you can find them in the billing portal. You agree to electronic invoicing.

5. Failed payment. When a payment fails, Stripe tries again automatically and we tell you by email and in the Platform. If the amount is not paid, Paused and suspended centers applies.

6. Late payment. An amount not paid on its due date bears a late-payment penalty at three times the legal interest rate, from the day after the due date, without reminder, and a fixed recovery indemnity of €40 (articles L.441-10 and D.441-5 of the French Commercial Code). We may recover further recovery costs on proof.

7. No set-off. You may not deduct any amount from what you owe us.

8. Other costs. The fees Stripe charges for the online payments of your own clients are separate and are described in Online payments. At the date of these Terms of Sale, SPLURB takes no commission on Booking Requests, bookings or the payments of your clients.

Renewal and cancellation

1. The Subscription lasts for the period you chose and renews automatically for periods of the same length until you cancel.

2. You can cancel at any time, without giving a reason and at no cost, from the Billing & plan screen or the Stripe customer portal. The cancellation takes effect at the end of the period already paid: you keep full access until then and you are not charged again.

3. To avoid the next charge, cancel before the renewal date. A cancellation made after a renewal takes effect at the end of the renewed period.

4. The fees for the current period, and for a yearly Plan, are not refunded in part for unused time, except where the law requires it or where we terminate without cause (see Term and termination).

5. You can subscribe again whenever you want.

Changes to plans and prices

1. We may change our prices, the content of a Plan, or offer new Plans. For an existing Subscription, a price increase applies from the first renewal that follows at least 30 days’ notice, given by email to the owner and in the Platform. If you do not accept it, cancel before it takes effect: there is no cancellation fee. The price of the period already paid does not change.

2. A change of tax rate applies as soon as the law requires it.

Paused and suspended centers

Two situations are kept apart: a Center is paused when billing lapses, and suspended when we freeze it for a breach.

1. Paused. If the Subscription is not paid, or if it was cancelled and its period has ended, the Center is paused. After a first failed payment, the Service stays active for a grace period while Stripe retries (14 days at the date of these Terms of Sale). Once the Center is paused:

   • the Public Page, the booking page, the invitation links and the availability of your Center disappear for Dog Owners and Visitors, as if the page did not exist;
   • the back-office is closed to your team, except the Billing & plan screen (so that you can pay), the invoices already issued, the team screen (to remove or revoke a member) and the account settings; you can still decline Booking Requests, reject clients and reply in the conversations that already exist;
   • Dog Owners keep access to their own bookings, history and conversations with you;
   • your data is kept, and access comes back as soon as a valid Subscription is active again.

   The exact scope of the pause may evolve with the Platform.

2. You remain responsible toward your clients. During a pause you remain alone responsible to the Dog Owners whose bookings you already confirmed, and for informing them. We do it neither for you nor with you. SPLURB is not liable for the consequences of a pause, such as bookings lost or visibility lost.

3. Suspended. We may suspend a Center, wholly or in part and at once, where: it seriously or repeatedly breaks the Agreement or the law; its Content or its activity is unlawful; there is fraud, abusive chargebacks or a risk to security; an authority or a court requires it; or a complaint requires an investigation. We tell you the reasons and how to respond, unless the law or an investigation prevents it, and we lift the suspension when its cause has ended. Fees remain due during a suspension that results from your breach.

Your responsibilities as a Center

1. Licences and compliance. You declare and guarantee that you are lawfully established; that you hold and keep every declaration, authorisation, certificate of competence and licence that French law, or the law of the place where you operate, requires for your activity and your premises; that you have the professional liability insurance that fits the animals in your care; and that you comply with the law on animal welfare and health, consumer protection, tax, employment and personal data. We check none of this.

2. Your terms with your clients. You have your own terms with Dog Owners (cancellation, no-show, deposit, refund, health and behaviour, vaccination, pick-up, liability) and you give them to your clients before they book. The Platform does not provide them and does not replace them.

3. Your decisions. You decide whether to accept a dog. You check, according to your own procedure, its health, its behaviour, its vaccination and its papers, before you confirm the booking and on the day. Your decisions must not be unlawfully discriminatory.

4. What you publish. Your services, prices (with tax), hours, capacity, closures, address, photos, texts and legal notices are your Content. They must be accurate, up to date and lawful. The Platform publishes what you set.

5. Fair practice. Do not create fake bookings, fake reviews or fake statistics. Do not pressure clients or offer them anything in exchange for a review. Do not describe the reviews as “verified” or “certified” beyond what the Terms of Use say.

6. Your team. You are responsible for what your team does on the Platform. Keep credentials safe and remove departing staff at once.

7. Cooperation. Answer our requests, those of the authorities and the complaints of Dog Owners promptly.

8. Third-party terms. If you use online payments, address search or maps, you comply with Stripe’s and Google’s terms.

9. Indemnity. You indemnify us, and hold us harmless, against claims, damages, fines and costs (including reasonable legal fees) brought by third parties, Dog Owners and authorities included, that result from your Center Services, your Content, your handling of personal data as a controller, or your breach of the Agreement or of the law, except to the extent that they are caused by our own breach. We tell you promptly of any claim and cooperate; you lead the defence, and you do not settle in a way that binds us without our agreement.

Bookings, calendar and clients

1. Aids, not guarantees. The calendar, the capacity counters and the warnings are calculated from the data and settings you enter (capacity, hours, closures). When a day is full, the Platform does not offer to confirm. That does not protect you against every overbooking: manual bookings, edits and mistakes in your settings remain possible. You remain responsible for not exceeding the legal and the safe number of animals, and for the bookings you make by hand.

2. Pricing rule. The Platform works out the price of a Booking Request from your price list. When several dogs are in one booking, it applies one fixed rule: the first dog at the full price and each further dog at 80%. You cannot change that rule. The price is frozen when the request is filed, and you are responsible for your price list.

3. New clients. You can require new clients to be approved or to meet you before they book. You are responsible for those decisions.

4. Reminders. With your settings on, the Platform emails clients a reminder the evening before their stay. It may fail. You remain responsible for telling your clients about any change.

Vaccination tracking

1. You choose which vaccines your Center requires. The defaults offered by the Platform are suggestions, not legal advice.

2. The Platform shows an alert when a record is missing, expired or about to expire, and it never blocks a confirmation. Whether to take a dog is entirely your decision and your responsibility. The statuses are calculated from dates and certificates entered by Dog Owners or by you. SPLURB does not verify that a certificate is authentic or that a dog was really vaccinated, and gives no veterinary, health or regulatory advice. You check the original documents according to your own procedure and to the regulations that apply to you.

3. We send Dog Owners reminders about expiring vaccines. They are informational only.

4. Certificates are private. You can open them only while the Dog Owner is linked to your Center and not archived, and only to assess the fitness of the dog for your services.

Public page, reviews and statistics

1. Your Public Page is published at an address on the Platform. We may make it readable by search engines and AI assistants and add structured data to it. Its content is yours and must respect the law, including the information a business must give about itself.

2. No promise of results. We do not guarantee any ranking, any traffic, any number of bookings or the way search engines or AI assistants use your page.

3. Maps. When you pick an address from the suggestions, the address search uses Google, and your Public Page may show an embedded Google map. Google’s terms apply.

4. Reviews. If you turn reviews on, the Platform may invite your clients to review you, under the rules in the Terms of Use. You cannot write, edit, delete, buy or filter reviews. We may remove a review that breaks those rules.

5. Statistics. The Platform gives you aggregated visit counts and sources. They are estimates: your own visits, bots and browser settings can shift them. Do not use them as accounting or legal evidence.

6. Images. Your logo, cover and photos must be yours or licensed to you. Publish photos of people only with their consent.

Messaging and notifications

1. You are responsible for answering messages in good time and for what you and your team write. The Platform is not an emergency channel: give your clients a telephone number for urgent matters, and check your inbox regularly instead of relying on notifications only.

2. You authorise us to send notifications for you: to your team (new requests, client approvals, messages) according to your settings, and to your clients (decisions, reminders, replies), from “your Center via PandaCal”, with your public email as the reply address if you have set one. Delivery is not guaranteed, and we cap the number of messages to prevent abuse.

3. Do not use the messaging for marketing that your clients have not agreed to.

4. Anyone can type into the chat on your Public Page. Messages from Visitors are unverified, and email notifications to your team do not include their text. Treat links and attachments from unknown people with care.

Invoicing

1. Where and how. Invoicing is available to centers in France. You switch it on yourself, once you have completed the legal mentions it needs: legal name, SIREN or SIRET, address, VAT regime and, if you are VAT-registered, your VAT number. Only stays that end after that moment are invoiced.

2. What it does. The Platform issues an invoice for each confirmed booking after the stay ends, or when you click “Issue now”. Invoices are numbered in sequence, without gaps, starting again each calendar year. Each one is stored as a PDF, and a monthly CSV export is available.

3. You are the seller and the issuer. The invoices are yours. You are responsible for the accuracy of your mentions, of your VAT regime and rates, of the amounts and of your clients’ details, for checking every invoice, and for your accounting, tax returns and record-keeping. SPLURB gives no tax, accounting or legal advice. The Invoicing feature is not accounting software, nor cash-register software certified for any anti-fraud rule, and it does not record payments: whether and how a client paid on site is not tracked.

4. An issued invoice is final. To preserve its integrity, an invoice cannot be modified, cancelled or deleted, even at your request. The Platform does not offer credit notes at present: if an invoice is wrong, you correct it by your own means, for example with a credit note and a new invoice issued outside the Platform.

5. Retention. We keep the invoices issued through the Platform for ten years from their issue, in private storage, and you keep read access to them through your account for as long as they are kept, even if your Subscription ends. Because invoices must be kept intact, your Center cannot be erased while they are kept.

6. Electronic invoicing. The Platform is not an approved electronic invoicing platform and transmits neither invoices nor transaction data to the tax administration. You remain solely responsible for any e-invoicing and e-reporting obligation that applies to you now or later.

Online payments

1. Optional. Online payment is off until you set it up with Stripe and choose a mode. Until then, and whenever your Stripe account cannot take card payments, requests are paid on site. The modes are: on site; online required; online or on site. A change of mode applies to new requests only. Only the owner can set up Stripe and change the mode.

2. Your contract is with Stripe. To receive payments you open a Stripe account for your Center and accept Stripe’s terms, including its identity checks and its right to refuse or close an account. SPLURB is not a bank, a payment institution or a payment service provider. We never receive, hold or transfer your clients’ money. You are the seller and the merchant: the payment is made to your Stripe account, and Stripe pays you out under its own terms and delays.

3. How it works. When a Dog Owner sends a request, the price is held on their card (a hold). It is charged when you confirm, in whole or, for a multi-day request, for the days you confirm; it is released when you decline. The hold ends by itself after a few days, currently up to seven, as card networks set: nothing is then charged, and you can only confirm the request and collect on site. A request under €0.50 is always paid on site. Some requests are grouped, and you answer them together.

4. Refunds. You decide and start refunds from the Platform, by booking, in full or in part, up to the amount charged for it. A refund does not change the status of the booking. Banks decide how fast a refund reaches the client, and Stripe’s fee rules apply to refunded payments.

5. Disputes. A dispute or a chargeback is dealt with in your Stripe dashboard, by you. The Platform only marks it, and a disputed payment cannot be refunded through the Platform. The financial consequences of a dispute fall on your Stripe account, as Stripe’s terms set.

6. Stripe’s fees are charged to you by Stripe under its terms.

7. The Platform reports; Stripe decides. The Platform shows the payment status as Stripe reports it, which can lag. Your Stripe dashboard is the source of truth.

8. On site. “Pay on site” is only a mention. The Platform never records an on-site payment as paid.

9. Your duties. You show your clients the price including tax and your cancellation and refund terms. You use online payment only for your Center Services, and you comply with Stripe’s list of prohibited businesses.

10. Availability. We are not liable for the unavailability of Stripe, for a refusal by Stripe or by a bank, for an expired hold or for a setting you chose. We may switch the feature off for a Center where there is a risk of fraud or of breach of the law.

Team members

1. A Center has one owner, who created it, and any number of managers. The owner invites managers by email. The invitation link is valid for 48 hours and can be used only by the invited address. It cannot be accepted by an address that already belongs to a Dog Owner account or to another Center’s team.

2. Managers work the Center like the owner, except for the team, the Subscription and billing, and Online payments, which stay with the owner. Removing a member ends their access at once. The owner is responsible for who has access, and guarantees that each member has been told how their personal data is used.

Personal data

1. Who is who. For the Client Data that is created in your Center’s workspace (your bookings, notes, conversations, invoices and statuses), you are the data controller and SPLURB is your processor. A Dog Owner keeps their profile, their dogs, the vaccination records and certificates in their own account: SPLURB is the controller of that account. When a Dog Owner links their account to your Center, you get access to it and you become an independent controller of what you use and record. SPLURB is also the controller of the data of your team, of the billing of your Subscription, of security and abuse prevention, and of usage statistics, as the Privacy Policy explains.

2. Your duties as a controller. You have a lawful basis for each use you make of the data; you inform your clients and Visitors of it; you answer their requests; you enter only what you need; you do not put sensitive data about people (health, for instance) in notes or messages; you have the right to any data you import; and you contact clients for marketing only with their consent.

Data processing terms

These terms are the processing agreement required by article 28 of the GDPR. They apply to the Client Data that SPLURB processes for the Center.

• Subject and purpose: providing the Service to the Center.
• Duration: the term of the Agreement, then the return and deletion period set out below.
• Nature of the processing: hosting, storage, transmission, display and deletion; sending emails and push notifications.
• Types of data: identity and contact details of Dog Owners (name, email, phone, address); dogs (name, sex, photo, vaccination records and certificates); bookings and prices; messages and notes; invoices; payment status.
• People concerned: Dog Owners, prospects, Visitors, and the Center’s team.

1. Instructions. SPLURB processes Client Data only on the Center’s documented instructions, which are the Agreement and the Center’s use of the features, unless the law requires otherwise. If we think an instruction breaks the law, we tell you.

2. Confidentiality. People allowed to process Client Data are bound by confidentiality.

3. Security. We apply measures suited to the risk, including: hosting in the European Union (Paris); encryption in transit; passwords stored only as salted hashes; separation of centers, so that a user can reach only the data of their own Center; private storage, out of public reach, of certificates and invoices; rate limits; and restricted administrative access.

4. Sub-processors. You give us a general authorisation to use the sub-processors listed below, under contracts that give them the same obligations. We tell you at least 30 days before adding or replacing one. You may object, on reasonable grounds related to data protection, within 15 days. If we cannot find a solution, you may terminate the affected Service without penalty. We remain liable for our sub-processors.

5. Transfers outside the EEA. Where a sub-processor is outside the European Economic Area, the transfer relies on an adequacy decision, such as the EU–US Data Privacy Framework, or on the European Commission’s standard contractual clauses.

6. Help. We help you, taking into account the nature of the processing, to answer requests from people exercising their rights, and with security, impact assessments and consultations with the authority. We forward to you any request we receive that concerns your Client Data.

7. Breaches. We tell you without undue delay after we become aware of a personal data breach that concerns your Client Data, with the information we have.

8. End of the Agreement. At the end of the Agreement, and at your choice, we return or delete the Client Data within 90 days of a written request, and delete the remaining copies afterwards, except what the law obliges us to keep, in particular the issued invoices, which are kept as set out in Invoicing. On request, and for 30 days after the end of the Agreement, we provide a copy of the Center Data in a structured and commonly used format.

9. Audit. We give you the information needed to show that we comply with this article. Once a year, and on 30 days’ notice, you may audit our compliance, or have it audited by an independent auditor who is bound by confidentiality, at your expense, without disturbing the Service, endangering its security or reaching the data of other customers.

10. Our own use. We may use data that is aggregated and anonymised to operate, secure and improve the Service. It no longer identifies anyone.

Sub-processors

Intellectual property and licences

1. Ours. The Platform, its software, design, databases and trademarks belong to SPLURB or its licensors. We grant you, for the term of the Agreement, a non-exclusive, non-transferable, non-sublicensable right to use the Service for your Center’s own business.

2. Yours. The Center Data and your trademarks remain yours (and the Dog Owners’, where it is theirs). You allow us to host, process and display them as needed to provide the Service, and, for what you publish, as the Terms of Use say.

3. Restrictions. You may not copy, modify, decompile or reverse-engineer the Platform except where the law allows it despite this ban, nor remove our notices, nor use the Platform to build a competing product, nor run benchmarks to publish them.

4. References. We may name your Center and show its logo as a customer on our website and in our materials. Write to us if you prefer that we do not.

5. Feedback. You allow us to use freely any suggestion you make.

Confidentiality

Each of us keeps confidential the non-public information of the other that it receives in connection with the Agreement, uses it only for the Agreement, and shares it only with those who need to know it and are bound to the same duty. This does not apply to information that is public, already known, independently developed or required by law or by an authority to be disclosed. It lasts during the Agreement and for three years afterwards.

Support and availability

1. Support is by email, on French business days, in English or French. We do our best to answer quickly; we do not promise a response time.

2. We give no service-level commitment. We work to keep the Service available, and we plan maintenance for quiet hours and announce it when it matters. Urgent maintenance may happen without notice. We are not liable for failures of hosting, Stripe, email delivery or push services, which are outside our control.

3. We take reasonable technical measures to protect the data, which may include backups, but we do not promise to recover any particular data. Keep your own copy of what is essential, such as your issued invoices.

4. We apply technical limits, for example on message volumes, uploads and storage, to protect the Service.

Liability

1. Nothing in the Agreement excludes or limits a liability that the law does not allow to be excluded or limited, in particular for fraud, gross negligence, or death or bodily injury caused by fault. Your obligation to pay the fees is not limited either.

2. Our obligations are obligations of means. We do not promise any result, such as more bookings or more visibility, and we do not promise that the Service will be uninterrupted or error-free.

3. Subject to the exceptions at the start of this article, we are not liable for: the Center Services and what happens to a dog or a person in connection with them; your decisions to accept or decline a dog; the accuracy of the data you or your clients enter, of the vaccination statuses, of the invoices generated from your data, of your prices and of your legal mentions; the Content published by you or third parties; the acts and omissions of Dog Owners, Stripe, and other third parties; a pause or a suspension resulting from your non-payment or your breach; and any event of force majeure.

4. Subject to the same exceptions, we are not liable for indirect damage: loss of profit, of revenue, of clients, of opportunity, of goodwill, business interruption, the cost of replacing the Service, loss or corruption of data beyond our obligations under the data processing terms, and fines or penalties imposed on you, whether or not foreseeable.

5. Cap. Subject to the same exceptions, our total liability to you for all claims arising out of or in connection with the Agreement, on whatever legal basis, is limited to the greater of: the amount you paid us for the Service during the twelve months before the event that caused the damage, and €500. The parties agree that this cap reflects the allocation of risk in the price and does not deprive our essential obligation of its substance (article 1170 of the French Civil Code).

6. Time limit. Any action against SPLURB must be brought within one year of the day on which the claimant knew, or should have known, the facts that give rise to it.

7. Force majeure. Neither of us is liable for a failure caused by an event beyond its reasonable control, as defined in article 1218 of the French Civil Code, including the failure of a third-party network, host or payment provider and a cyberattack despite reasonable security. If it lasts more than 60 days, either of us may terminate the Agreement by notice.

Term and termination

1. The Agreement starts as set out in Order and start of the subscription and lasts until it is terminated.

2. By you. You terminate by cancelling as set out in Renewal and cancellation.

3. By us, for cause. We may terminate at once, by notice with reasons, in case of: non-payment after the grace period, unlawful activity, fraud, a breach of the licence restrictions, a threat to the security of the Platform, a decision of an authority or a court, or your insolvency. For any other material breach, we terminate after a notice that you have not answered by putting an end to the breach within 15 days.

4. By us, without cause. We may terminate the Agreement with at least 30 days’ notice and a statement of reasons. We then refund the fees you prepaid for the period after the termination date.

5. Effects. At the end of the Agreement your access ends, your public page goes offline and fees already due remain due. Bookings that you confirmed stay between you and your clients, and you remain responsible for informing them. Client Data is handled as set out in the data processing terms, and the invoices as set out in Invoicing. The Dog Owners’ own accounts are not ours to close on your behalf.

6. The articles that by their nature are meant to survive do so: intellectual property, confidentiality, liability, personal data and governing law.

Transparency toward business users

In line with Regulation (EU) 2019/1150:

1. Ranking. The “Find a center” directory sorts Centers by name. No Center can pay for a better place, and complimentary access has no effect on it. We do not control how search engines or AI assistants rank a Public Page.

2. Data. You have access, in the back-office, to the Center Data and to the exports the Platform offers. We do not sell Center Data. We access it to provide and secure the Service, to give support, to comply with the law, and, in an aggregated and anonymised form, to improve the Service. A Dog Owner’s personal data is available to you only to the extent that they linked their account to your Center.

3. Differentiated treatment. The only difference between Centers is the Plan they subscribed to, or the complimentary access we may give.

4. Your freedom. Nothing prevents you from offering your services, at other prices and on other conditions, through other channels.

5. Complaints. Write to us at the address in the Terms of Use. We acknowledge your complaint promptly and aim to answer within one month, with reasons. You may also propose a mediator to us, and we will consider it in good faith.

Changes to these Terms

We may update the Terms of Sale. We tell the owner by email and in the Platform at least 30 days before a substantial change takes effect. During that time you may terminate the Agreement, without penalty, by cancelling as set out above. If you keep using the Service after the date, you accept the new version. A change required by law or by security may take effect at once. It applies to the future only.

General

1. Entire agreement. The Agreement replaces any earlier understanding on its subject.

2. Severability and waiver. If a provision is void or unenforceable, the others remain in force. Not enforcing a right at a given time is not a waiver of it.

3. Assignment. We may assign the Agreement to a company that takes over the Platform, with notice to you. You may not assign it without our written consent.

4. Subcontracting. We may use subcontractors and remain responsible for them as the Agreement says.

5. Notices. We give notices by email to the owner, in the Platform or on this website. You give notices to us at the address in the Terms of Use.

6. Evidence. The records kept by SPLURB in its information systems are evidence of the acts and communications of the parties, unless you prove otherwise.

7. No partnership. The parties are independent. Nothing creates a partnership, an agency or an employment relationship.

Governing law and courts

The Agreement is governed by French law. The parties first try to settle any dispute amicably, within 30 days of a written notice. If that fails, the commercial court of Grenoble has exclusive jurisdiction, even in summary proceedings, in case of several defendants or of a third-party claim.

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