Terms of Use · PandaCal

In short. PandaCal is software. It helps dog daycares and kennels (“Centers”) run their bookings, and helps dog owners send booking requests to them. The dog care itself is provided by each Center, on its own responsibility, and the booking contract is between you and the Center, not with us. Be truthful about yourself and your dog, upload only documents that are genuine, and do not use the platform to harm anyone. This box is a reading aid; the articles below are what count.

About these Terms

These Terms of Use (the “Terms”) govern the use of the PandaCal platform, also operated under its former name DogDay (the “Platform”). The Platform is published by SPLURB (“SPLURB”, “we”, “us”), a company registered in France, whose details are in Publisher and hosting.
The Terms apply to everyone who uses the Platform: visitors reading this website or a Center’s public page, Dog Owners, and the people who work for a Center. A Center that subscribes is also bound by the Terms of Sale, which prevail over these Terms where the two differ as far as that Center is concerned.
Acceptance. You accept the Terms by ticking the box when you create an account or accept an invitation, and, if you have no account, by using the Platform. We keep the date of your acceptance. That record and our other electronic logs are admissible evidence between us (articles 1366 to 1368 of the French Civil Code) unless you prove otherwise. If you do not accept the Terms, do not use the Platform.
Our Privacy Policy explains how we handle personal data as a data controller. The Terms and the Privacy Policy, plus the Terms of Sale for Centers, are the whole agreement between you and us.
The Terms are written in English only.

Definitions

Center: a business that offers dog daycare, boarding or similar services and uses the Platform to run them.
Center Users: the owner, the managers and anyone else who acts for a Center on the Platform.
Dog Owner: an individual who uses the Platform to find a Center, keep the profiles of their dogs and send booking requests.
Visitor: anyone who uses the Platform without an account, for example to read a public page or to write to a Center from its chat bubble.
Public Page: the page a Center publishes on the Platform, with its services, prices, hours and reviews.
Center Services: the care that a Center provides to dogs: daycare, boarding, and anything related.
Booking Request: a request that a Dog Owner sends to a Center for Center Services on given dates.
Content: any text, photo, document, message, rating or other information that a user puts on the Platform.
User: anyone who uses the Platform, whatever their status.

Who does what

We provide software. SPLURB is a technical service provider: it develops, hosts and operates the Platform. We are not a dog care provider, a kennel, a veterinary practice, an insurer, a bank or a payment institution. We do not choose, supervise, certify or recommend Centers, and we do not check their licences, insurance, premises, skills or the accuracy of what they publish.
Centers are independent. Each Center is an independent professional. It alone is responsible for its Center Services, its prices, hours, capacity and conditions (including cancellation), its decision to accept or decline a Booking Request, the care of the dogs entrusted to it, its insurance, and its compliance with the law (animal welfare, health rules, consumer protection, tax, data protection).
The contract for Center Services is between the Dog Owner and the Center. SPLURB is not a party to it and is neither the Center’s agent nor its guarantor. Subject to the Liability article, we are not responsible for how the Center Services are performed or not performed, for their quality or price, for anything that happens to a dog or a person during or around them, or for a dispute between a Dog Owner and a Center.
How Centers are shown. The “Find a center” directory lists Centers that match your search, sorted by name. No Center can pay to appear higher, and SPLURB receives no commission on Booking Requests or on what Dog Owners pay Centers: Centers pay us a software subscription. What the directory and Public Pages say comes from the Centers themselves.
Not an emergency channel. Messages are not read in real time. If your dog needs urgent care, or if something is wrong during a stay, call the Center directly and, if needed, a veterinarian or the emergency services.

Accounts

You must be at least 18 and have the legal capacity to contract. A Center account is for professionals acting for their business.
Give accurate information and keep it up to date. One account per person: do not share your credentials and do not let anyone else use your account. You are responsible for what is done with your account. Tell us at once, at the address in Publisher and hosting, if you think someone has used it without your permission. We never ask for your password.
You can stop using the Platform whenever you want. To close your account or have your personal data erased, write to us: we process the request as the law requires. Some records cannot be erased on request, either because the law makes us or the Center keep them (an issued invoice, for example) or because a Center is entitled to keep the history of its dealings with you. Closing your account does not cancel a booking that a Center has already confirmed: that booking stays between you and the Center.

Dog Owners

Your profile and your dogs. You can create a profile for each of your dogs: name, sex, neutered or not, photo, vaccination records and certificates. You confirm that you own each dog or are lawfully in charge of it. The dog profiles belong to your account, not to one Center.
Joining a Center gives it access to your records. A Center’s team sees your information only once your account is linked to that Center. A link is created when you use its invitation link, when you open its booking page while signed in, when you send it your first message, or when you send it a Booking Request. From then on, even before the Center has approved you, its team can see your name and contact details, your dogs’ profiles and photos, their vaccination status and the certificates you upload, and your bookings and messages with that Center. The Center then handles that information as its own data controller. To end the link, ask the Center to archive your record, or write to us.
New clients. A Center may ask newcomers to meet it before they can book, or to be approved first. That is the Center’s decision. The Platform only provides the tools to arrange it.
Be truthful about your dog. Tell the Center what it needs to know to look after your dog safely: behaviour, health, medication, anything that could matter. You remain responsible, as the law provides, for the damage your dog causes.

Booking requests and payments

A request is not a booking. A Booking Request only asks. The Center is free to accept or to decline it, and the booking exists only once the Center confirms it. We do not guarantee that a Center has room, is open or will answer. Capacity, hours and closures are the Center’s.
Price. The price shown before you send a request is worked out by the Platform from the Center’s price list. When several dogs are in one booking, the first is charged at the full price and each further dog at 80% of it. The Center is responsible for the prices it publishes. If a price is obviously wrong, the Center may decline the request.
The Center’s conditions apply. Cancellation, no-show, late pick-up, deposit, refund, behaviour and health rules are the Center’s; it must give them to you. Any right you may have to cancel, to withdraw or to be refunded for Center Services depends on the law and on the Center’s conditions: we cannot grant it, refuse it or change a booking on the Center’s behalf.
Paying. By default you pay the Center on site. If a Center accepts online payment, it works like this:
- when you send the request, the amount is held on your bank card, not charged;
- the money is charged only when the Center confirms, for the days it confirms (if it confirms some days and declines others, only the confirmed days are charged);
- the hold is released if the Center declines, and it lapses on its own after a few days (the limit is set by card networks, currently up to seven days) if the Center does not answer; in that case nothing is charged, and the Center may confirm and ask you to pay on site;
- your bank decides how fast a released amount reappears on your account, which can take several days;
- you enter your card details on a page hosted by Stripe. They never reach SPLURB or the Center. Stripe’s own terms and privacy policy apply to that payment.
The Center is the seller. The payment goes to the Center, which is the merchant. SPLURB never receives or holds it and cannot refund it. Refunds are decided and made by the Center. If you dispute a charge, contact the Center first, then your bank.
Invoices issued through the Platform are the Center’s documents, issued in its name and under its responsibility.
Limits. To protect the Platform and the Centers we limit how many messages, requests, checkouts or new Centers one account can create over a period. If you hit a limit, wait and try again.

Vaccination records and dog information

For each vaccine you enter the booster date and the date until which it is valid, and you attach the certificate. Attach only genuine, unaltered documents. A forged or altered document is a serious breach of the Terms and may be a criminal offence.
The statuses the Platform shows (up to date, expires soon, expired, missing) are calculated from what you entered. They are a convenience. They are not a veterinary or regulatory check: we do not verify that a certificate is authentic or that a dog is fit for a stay. Each Center chooses which vaccines it requires and decides whether it accepts your dog; an “up to date” status does not oblige it to.
Certificates are stored privately and are served only to you and to the staff of Centers your account is linked to. They are never public.
We may email you a reminder when a record is about to expire for a Center you are linked to. It is a courtesy that may fail or arrive late; keeping your records valid remains your responsibility.
When you delete a dog, its profile is hidden and can be restored for 30 days; booking history that involves it stays visible to the Centers concerned. If a dog dies you can record it, and the Centers with upcoming bookings for that dog are told so that they can decide what to do with those bookings.

Messages, notifications and visits

Messages. A conversation is between you and a Center. Any member of the Center’s team may read it. You are responsible for what you write. Do not put in messages your own health data or other sensitive personal data; the Platform is not designed for it.
Chat without an account. A Visitor can write to a Center from its Public Page. The first message creates a conversation and stores, in your browser, a random token that identifies it. If you give an email address, we may email you the Center’s reply when you have not read it 10 minutes after it was sent; each email has an unsubscribe link. If you later create an account, you can continue the conversation from it.
Notifications. We send emails and, if you enable them in your browser, push notifications about your bookings and messages: the Center’s decisions, reminders the evening before a stay, replies. Delivery depends on email and push providers, browsers and your settings, and is not guaranteed. Check the app for the current state of your bookings.
Discovery visits. Where a Center offers them, you can book, move or cancel a visit from the Platform, up to two hours before it starts. The visit is a meeting between you and the Center: we provide the calendar, the Center is responsible for the visit. Repeated no-shows may lead a Center to refuse further visits.

Reviews

When a Center has switched reviews on, we may invite you to rate it and to leave a comment. We decide when to invite you and we limit how often. You may leave one review per Center. Once sent, a review cannot be edited or deleted by you; write to us if you think it should not stay online.
How reviews work. Only Dog Owners whose account is linked to the Center, and whom the Platform has invited, can review it. We do not check that a stay took place, nor that a review is truthful. Reviews are shown newest first. The average is the arithmetic mean of all ratings, including those without a comment. A Center cannot write, pay for, edit, delete or filter reviews and must not offer any benefit in exchange for one. We accept no payment for reviews.
What is public. A review is shown with your first name, the initial of your last name and your dogs’ names. Your photo and the details of your account are not shown.
Rules. A review must describe your own experience honestly, must not insult or defame anyone, and must not contain personal data of others. We may refuse or remove a review that breaks the Terms or the law.

Content

Your Content stays yours. You give SPLURB a non-exclusive, worldwide, royalty-free licence, for as long as you use the Platform and as long as the law requires us to keep it, to host, store, reproduce, resize or re-encode, display and transmit your Content as needed to run the Platform: for example to show a Center’s Public Page, including to search engines and AI assistants, or to show your dog’s profile to a Center you are linked to.
What you guarantee. You own the Content you provide or have the right to use it. It does not infringe anyone’s rights, including image and privacy rights. Before you upload a photo of a person, make sure they agree.
Not allowed. Content that is unlawful, defamatory, hateful, sexually explicit, violent, cruel to animals, misleading or fraudulent; malware; spam; personal data of others without a legal basis; impersonation of another person or business.
Public images. Photos of dogs, logos, covers and gallery photos are served from public web addresses so that they can appear on public pages: anyone who has the exact address can open them. Do not upload an image you would not want a stranger to see. Vaccination certificates are the exception and are private.
Moderation. We do not review Content before it goes online and we have no general duty to monitor it. We may remove or disable Content, or restrict an account, when we learn that Content breaks the Terms or the law, from a report or on our own initiative. Decisions are taken by our team. When we remove Content or restrict an account we tell the person concerned why and how to respond, unless the law or an investigation prevents it; they can contest the decision by writing to us and we will review it.

Acceptable use

Do not:

use the Platform for anything unlawful, or for anything other than its purpose (finding a Center, managing dogs and bookings, running a Center);
file bookings you do not intend to honour, write fake reviews, or upload fake certificates;
harass, threaten or spam other users, or use the messages to advertise;
collect data from the Platform with bots, crawlers or scrapers (search engines reading Public Pages are welcome);
try to break, probe or overload the Platform, get around its limits, or access an account or data that is not yours;
copy, modify, decompile or reverse-engineer the Platform, except where the law allows it despite this ban;
resell or make the Platform available to third parties.

If you find a security vulnerability, tell us at the address in Publisher and hosting before making it public. We will not act against research done in good faith that reads no more data than necessary, disrupts nothing and is reported to us promptly.

Reporting illegal content

To report Content you consider illegal, write to us at the address in Publisher and hosting with: where the Content is (the address of the page), why you think it is illegal, your name and email address, and a statement that you are acting in good faith. We acknowledge receipt, examine the report with diligence and tell you our decision. Reports made in bad faith or in bulk may be disregarded. That address is also our single point of contact for authorities and for users, in English or French, under Regulation (EU) 2022/2065 (Digital Services Act).

Personal data

We process personal data in line with Regulation (EU) 2016/679 (GDPR) and French law. SPLURB is the data controller of account data, security and abuse prevention, billing of Centers, and usage statistics. Each Center is the data controller of the information it collects about its clients and prospects. For the data created in a Center’s workspace (its bookings, notes, conversations, invoices), SPLURB acts on the Center’s behalf, as its processor. The Privacy Policy gives the details.
You have the rights of access, rectification, erasure, restriction, objection and portability, and the right to give instructions about your data after your death. To use them, write to us or to the Center concerned; we pass on any request that is meant for a Center. We may ask you to prove your identity. You can also complain to the CNIL (cnil.fr).
Visits to Public Pages are counted without cookies: a salted hash of the visit, deleted after two days, is used to count visitors once, and no visit is linked to an account.

Third-party services and links

The Platform relies on services run by others: hosting, payment (Stripe), email delivery, address search, maps and web fonts (Google), and the push services of browsers. A Center’s Public Page may show an embedded Google map that is loaded from your browser and may set its own cookies. These services have their own terms and privacy policies. We are not responsible for their availability or their acts, nor for the content of sites we link to.

Intellectual property

The Platform, its software, design, texts, databases and trademarks (PandaCal, DogDay and their logos) belong to SPLURB or its licensors. We grant you a personal, non-exclusive, non-transferable, revocable right to use the Platform for its intended purpose, in line with the Terms. Nothing else is transferred to you. A Center’s name, logo and photos remain its own. If you send us ideas or suggestions, you allow us to use them freely and without payment.

Availability and changes to the Platform

We work to keep the Platform available, but we provide it “as available”. Our obligations are obligations of means: we do not promise that it will be uninterrupted or free of errors. It can be interrupted for maintenance, incidents, or because of the failure of a third-party service.
The Platform changes. We may add, change or remove features. Keep your own copy of anything important to you.

Suspension and termination

We may suspend or close an account, or restrict Content, where: you seriously or repeatedly break the Terms or the law; there is fraud or a risk to the security of the Platform or of others; an authority or a court requires it; or, for a Center, its subscription lapses (see the Terms of Sale). Except for serious breaches or where the law requires immediate action, we warn you first. We tell you the reasons, unless the law or an investigation prevents it.
For any other reason, we give at least 15 days’ notice before we close an account.
When an account ends, your access ends. What must be kept by law is kept. Amounts already due remain due. The articles that by their nature must survive do so (intellectual property, liability, governing law).

Liability

Nothing in the Terms excludes or limits a liability that the law does not allow to be excluded or limited, in particular for our fraud or gross negligence, or for death or bodily injury caused by our fault, nor does it affect the rights the law gives you as a consumer.
We are liable for the foreseeable, direct damage caused by our own breach of the Terms. Because our obligations are obligations of means, that means we must show the care of a professional; it does not mean a guarantee of result.
Subject to the previous paragraphs, we are not liable for:
- the Center Services, or anything that happens to a dog or a person in connection with them;
- Content published by users, or the acts or omissions of Centers, Dog Owners or other third parties, including payment, hosting, email, push and mapping providers;
- the accuracy of the vaccination information and statuses, which come from what users enter;
- a message, an email or a notification that is delayed or not delivered;
- an interruption of the Platform due to a cause beyond our reasonable control (article 1218 of the French Civil Code);
- damage that results from your breach of the Terms or from credentials that you did not keep safe.

Changes to these Terms

We may update the Terms, for example because of a new feature, a change in the law or for security. We tell you by email or in the Platform at least 30 days before a substantial change takes effect. If you do not accept it, close your account before that date; if you keep using the Platform after it, you accept the new version. A change required by law or by security may take effect at once. The version number and date are at the top of the page; earlier versions are available on request.

Complaints

Write to us first at the address in Publisher and hosting. We acknowledge your complaint promptly and aim to answer within one month.
A dispute about Center Services is between you and the Center, which is the one to contact about it.

General

Entire agreement. The documents listed in the first article are the whole agreement between you and us on the Platform and replace any earlier understanding.
Severability and waiver. If a provision is void or unenforceable, the others remain in force. Not enforcing a right at a given time is not a waiver of it.
Assignment. We may assign the Terms to a company that takes over the Platform, with notice to you and without reducing your rights. You may not assign them.
Notices. We may notify you by email at the address of your account, in the Platform, or on this website. You can notify us at the address in Publisher and hosting.
Force majeure. Neither of us is liable for a delay or a failure caused by an event beyond its reasonable control, as defined in article 1218 of the French Civil Code.

Governing law and courts

The Terms are governed by French law. If you are a consumer, you keep the protection of the mandatory rules of the country where you live and may bring a dispute before the courts of your place of residence. In every other case, the courts of Grenoble have exclusive jurisdiction.

Publisher and hosting

This is also our legal notice (article 6 of Law no. 2004-575 of 21 June 2004).

Publisher of the Platform: SPLURB, a limited liability company (société à responsabilité limitée) with a share capital of €1,500.
Registered office: Le Pré Soleil, Bâtiment B, 81 avenue du 14 Juillet 1789, 38420 Le Versoud, France.
Registration: RCS Grenoble 832 910 632 · SIRET 832 910 632 00013 · VAT number FR74832910632.
Director of publication: Gautier Siclon, manager (gérant).
Contact: hello@pandacal.app.
Hosting of the Platform, of this website and of the files: Clever Cloud SAS, 4 rue Voltaire, 44000 Nantes, France · +33 2 85 52 07 69.
Database: Supabase, Paris region (France).